Cancellation & Refund Policy
Last Updated: October 2026
At Zenith Egypt, we understand that travel plans can change. We aim to make our booking and cancellation process as clear, fair, and straightforward as possible.
This Cancellation & Refund Policy explains the conditions under which you may cancel a booking, request a refund, or make changes to your travel arrangements.
Our cancellation terms may vary depending on the type of service booked, including day tours, multi-day packages, Nile cruises, accommodation, domestic flights, and other travel services.
1. General Cancellation Conditions
All cancellation requests must be submitted in writing by email or WhatsApp using the contact details provided below.
The cancellation deadline is calculated according to the scheduled local start date and time of the booked service.
Your cancellation will be considered officially received once our reservations team receives your written request.
Please note that the cancellation conditions displayed on the specific product page or communicated in your booking confirmation will apply if they differ from the general conditions below.
2. Cancellation Policy for Day Tours
For standard day tours and activities booked directly with Zenith Egypt:
- 24 hours or more before the tour: You are eligible for a full refund of the amount paid.
- Less than 24 hours before the tour: The booking is generally non-refundable.
- No-show: Failure to arrive at the agreed meeting point or pickup location without prior notice is considered a no-show and is generally non-refundable.
Some activities may have different cancellation deadlines due to supplier requirements, ticketing arrangements, or operational restrictions. Any different conditions will be clearly communicated before your booking is confirmed.
3. Cancellation Policy for Multi-Day Packages
For multi-day Egypt holiday packages, including itineraries combining accommodation, transportation, sightseeing tours, and other services:
- 30 days or more before the package start date: You are eligible for a full refund, subject to any specific product conditions disclosed before booking.
- Less than 30 days before the package start date: Cancellation charges may apply according to the specific package’s cancellation schedule.
The applicable cancellation terms may vary depending on the services included in your package, such as:
- Hotel and accommodation reservations.
- Nile cruise reservations.
- Domestic flight tickets.
- Train tickets and transportation.
- Special events, seasonal activities, and advance-purchased tickets.
- Third-party services with separate cancellation conditions.
For this reason, each package may have its own cancellation schedule. Any applicable charges, non-refundable components, or special deadlines will be communicated to you before you confirm your reservation.
We will always aim to explain these conditions clearly so you can make an informed booking decision.
4. Nile Cruise Cancellation Policy
Nile cruise reservations may be subject to the individual cancellation conditions of the cruise operator.
Cancellation deadlines and refund amounts can vary depending on:
- The cruise vessel and operator.
- The departure date and travel season.
- Cabin category and availability.
- The number of days before departure.
- Any special promotional or non-refundable booking conditions.
If your booking includes a Nile cruise, the applicable cancellation conditions will be provided before confirmation.
Where a cruise reservation has specific supplier restrictions, those conditions will take precedence over the general cancellation terms.
5. Refund Policy
We believe customers should receive clear information about their refund eligibility.
When a cancellation qualifies for a refund:
- The refundable deposit will be returned according to the applicable cancellation conditions.
- Any refundable balance already paid will also be returned.
- Approved refunds will normally be issued through the original payment method.
- Bank charges or payment processing fees will only be deducted where applicable and where this has been disclosed before booking.
If a booking includes services with different cancellation conditions, the refund will be calculated according to the applicable terms for each service.
We will provide a breakdown of any applicable deductions when confirming your refund.
6. Refund Processing Time
Once a refund has been approved, we aim to process it within 7–14 business days.
The actual time required for the funds to appear in your account may vary depending on your bank, card issuer, payment provider, or international transfer service.
If you have not received your refund within the expected period, please contact our reservations team with your booking reference.
7. Booking Amendments and Date Changes
If you wish to change your travel date, itinerary, number of participants, accommodation, or other booking details, please contact us as early as possible.
We will do our best to accommodate your request, subject to availability and supplier approval.
Please note:
- Date changes are not guaranteed.
- Additional costs may apply if the new arrangements have a higher price.
- Changes to hotel, cruise, flight, or other third-party reservations may be subject to the supplier’s own conditions.
- Some significant changes may be treated as a cancellation and a new booking.
We will inform you of any additional charges before proceeding with the requested changes.
8. Cancellation by Zenith Egypt
In the unlikely event that Zenith Egypt must cancel a confirmed tour or service due to operational reasons, insufficient availability, or circumstances within our control, we will inform you as soon as possible.
Depending on the circumstances and your preference, we will offer:
- An alternative date or equivalent experience, subject to availability; or
- A full refund of the amount paid for the cancelled service.
If only part of a package is affected, we will work with you to find a reasonable alternative or arrange an appropriate refund for the affected service.
9. Weather Conditions and Unforeseen Circumstances
Some activities in Egypt, including hot air balloon rides, desert excursions, boat trips, and certain outdoor experiences, may be affected by weather conditions or safety restrictions.
If an activity is cancelled by Zenith Egypt, the local operator, or the relevant authorities because weather conditions make it unsafe or impossible to operate, we will offer:
- Rescheduling the activity to another available date; or
- A refund of the amount paid for the cancelled activity if rescheduling is not suitable or possible.
For multi-day packages, Nile cruises, or bookings involving multiple suppliers, any affected services will be handled according to the relevant supplier conditions. We will communicate the available alternatives and refund options clearly.
Our priority is always your safety and the proper delivery of the experience.
10. No-Shows and Late Arrivals
Customers are responsible for arriving at the agreed pickup location or meeting point at the scheduled time.
If you fail to arrive on time, cannot be reached, or miss the tour without contacting our team in advance, the booking may be treated as a no-show.
No-shows and missed activities are generally non-refundable.
If you anticipate a delay or encounter an unexpected problem, please contact us immediately. We will do our best to assist, although alternative arrangements cannot be guaranteed.
11. Travel Insurance
We strongly recommend purchasing suitable travel insurance before your trip to Egypt.
Travel insurance may help protect you against unexpected events such as:
- Medical emergencies.
- Flight delays or cancellations.
- Personal travel disruptions.
- Lost or delayed luggage.
- Unexpected circumstances affecting your travel plans.
Please review your insurance coverage carefully to ensure it meets your travel needs.
12. How to Request a Cancellation or Refund
To request a cancellation or refund, please contact our reservations team using one of the following channels:
Website: https://ZenithEgypt.com
Email: booking@ZenithEgypt.com
WhatsApp / Phone: +20 113 073 2646
When submitting your request, please include:
- Your full name.
- Booking reference number.
- Name of the booked tour or package.
- Scheduled travel date.
- Reason for cancellation (optional).
Our team will review your request, confirm the applicable cancellation conditions, and guide you through the refund process.
13. Policy Updates
Zenith Egypt reserves the right to update this policy when necessary to reflect changes in our services, supplier arrangements, or operational requirements.
Any updated version will be published on this page with a revised update date.
The cancellation conditions communicated and agreed upon at the time of your confirmed booking will remain applicable to that booking, unless otherwise agreed with you.
14. Contact Us
If you have any questions about cancellations, refunds, or booking changes, our team will be happy to assist.
Zenith Egypt
Website: https://ZenithEgypt.com
Email: booking@ZenithEgypt.com
WhatsApp: +20 113 073 2646
Your journey matters to us. We are committed to making your experience with Zenith Egypt as smooth, transparent, and enjoyable as possible.