Terms & Conditions
Last Updated: October 2026
Welcome to Zenith Egypt. These Terms & Conditions govern your access to and use of our website, services, and travel bookings.
By accessing our website or making a reservation with Zenith Egypt, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
We encourage you to read them carefully before making a booking.
1. About Zenith Egypt
Zenith Egypt provides travel experiences and tourism services in Egypt, including:
- Private and group day tours.
- Multi-day Egypt holiday packages.
- Nile cruises and dahabiya experiences.
- Sightseeing tours and cultural experiences.
- Transportation and airport transfers.
- Other travel-related activities and services.
Depending on the booking, certain services may be delivered directly by Zenith Egypt or arranged through independent third-party suppliers and service providers.
2. Website Use
By using this website, you agree to:
- Use the website only for lawful purposes.
- Provide accurate and complete information when making inquiries or bookings.
- Avoid submitting false, misleading, or fraudulent booking requests.
- Not interfere with the website’s security, functionality, or normal operation.
- Not copy, reproduce, distribute, or commercially exploit website content without prior written permission.
Zenith Egypt reserves the right to restrict access to the website or refuse service where misuse, fraudulent activity, or a violation of these Terms & Conditions is identified.
3. Booking and Reservations
You may request a booking through our website or through the contact channels provided by Zenith Egypt.
A booking request does not automatically guarantee availability or confirmation.
Your reservation will be considered confirmed only after:
- We have received the necessary booking details.
- Availability has been checked and confirmed.
- Any required deposit or payment has been received.
- You have received written booking confirmation from Zenith Egypt.
Your confirmation will include the relevant service details, travel dates, payment information, and any special conditions applicable to your reservation.
Please review your confirmation carefully and contact us immediately if any information is incorrect.
4. Prices and Payments
All prices displayed on our website are subject to availability and may change depending on travel dates, seasonal demand, supplier rates, and other operational factors.
Before confirming your booking, we will communicate:
- The total booking price.
- The required deposit, if applicable.
- The remaining balance.
- Accepted payment methods.
- The applicable payment currency.
- Any additional charges, if relevant.
We may accept payments through approved online payment providers, bank transfers, cash payments where agreed, and other payment methods confirmed by our reservations team.
Prices and payments may be quoted in USD, EUR, GBP, or another agreed currency.
The remaining balance is generally payable upon your arrival in Egypt, unless different payment arrangements are specified in your booking confirmation.
You are responsible for ensuring that payments are completed according to the agreed schedule.
5. Deposits and Booking Confirmation
The required deposit may vary depending on the selected tour, package, travel dates, and supplier requirements.
The exact deposit amount and payment deadline will be communicated before your reservation is confirmed.
Deposits are refundable according to the applicable Cancellation & Refund Policy and any specific conditions disclosed for your selected product.
Please refer to our Cancellation & Refund Policy for full details.
6. Cancellation and Refunds
We understand that travel plans may change.
Cancellation requests and refund eligibility are governed by our separate Cancellation & Refund Policy.
As a general guideline:
- Day Tours: Free cancellation with a full refund when cancelled at least 24 hours before the scheduled tour.
- Multi-Day Packages: Free cancellation with a full refund when cancelled at least 30 days before the package start date, subject to any specific product conditions disclosed before booking.
- Nile Cruises and Special Services: Cancellation conditions may vary depending on the operator and supplier.
Certain products may have different cancellation deadlines or non-refundable components. These conditions will be communicated before booking confirmation.
Please review the applicable cancellation terms before completing your reservation.
7. Changes to Bookings
If you wish to modify your booking, including travel dates, participant numbers, accommodation, or selected services, please contact us as early as possible.
All requested changes are subject to availability and supplier approval.
Additional charges may apply if the modification results in higher service costs or changes to third-party reservations.
Zenith Egypt will inform you of any applicable costs before proceeding with the requested amendment.
8. Travel Documents and Customer Responsibilities
Customers are responsible for ensuring that they have all necessary travel documents and meet the entry requirements applicable to their nationality and travel circumstances.
These may include:
- A valid passport.
- An appropriate visa or entry authorization.
- Any required permits or travel documents.
- Relevant personal identification.
- Travel insurance, where appropriate.
You are also responsible for providing accurate information about all participants included in your booking.
Zenith Egypt cannot guarantee entry into Egypt or any destination, as immigration and border-entry decisions are made by the relevant authorities.
Customers must follow the instructions of tour guides, drivers, cruise staff, and other authorized service personnel during their experience.
9. Health, Safety, and Conduct
Your safety and comfort are important to us.
Customers are expected to:
- Follow safety instructions provided by guides and operators.
- Respect local laws, customs, and cultural practices.
- Behave responsibly during tours and activities.
- Inform us in advance of relevant accessibility requirements or special assistance requests.
- Disclose any relevant physical limitations that may affect participation in specific activities.
Certain activities, including hot air balloon rides, desert excursions, boat trips, and other outdoor experiences, may involve physical activity or specific safety requirements.
Zenith Egypt and its suppliers reserve the right to refuse participation in an activity where a customer’s condition or conduct creates a genuine safety risk.
Where possible, we will communicate relevant participation requirements before booking.
10. Third-Party Suppliers
Some services offered through Zenith Egypt may be provided by independent third parties, including:
- Hotels and accommodation providers.
- Nile cruise operators.
- Transportation companies.
- Airlines and railway operators.
- Licensed activity operators.
- Local guides and other tourism service providers.
These suppliers may have their own operational rules, safety requirements, and booking conditions.
Where applicable, supplier-specific conditions will be communicated to customers before booking confirmation.
Zenith Egypt will make reasonable efforts to coordinate the services included in your reservation and assist with any issues relating to your booking.
11. Itinerary Changes and Service Availability
Travel arrangements may occasionally need to change due to circumstances such as:
- Weather conditions.
- Safety restrictions.
- Government or authority decisions.
- Road closures or transportation disruptions.
- Changes in supplier availability.
- Operational or technical issues.
If a change becomes necessary, we will make reasonable efforts to notify affected customers and arrange a suitable alternative where possible.
Any significant changes affecting the booked experience will be communicated as clearly as reasonably possible.
If a service is cancelled by Zenith Egypt and cannot be replaced with a suitable alternative, refund options will be handled according to our Cancellation & Refund Policy.
12. Force Majeure
Zenith Egypt shall not be considered responsible for failure or delay in performing obligations where such failure or delay results from circumstances beyond reasonable control.
These circumstances may include, but are not limited to:
- Natural disasters.
- Severe weather conditions.
- Government restrictions or official decisions.
- Political instability or civil disturbances.
- War, terrorism, or security emergencies.
- Epidemics or public health emergencies.
- Major transportation disruptions.
- Other extraordinary events beyond reasonable control.
Where such circumstances affect a confirmed booking, we will communicate available alternatives and applicable refund arrangements in accordance with the relevant supplier conditions and our Cancellation & Refund Policy.
13. Website Content and Accuracy
We make reasonable efforts to ensure that the information on our website is accurate and up to date.
However, descriptions, photographs, itineraries, schedules, prices, and other information may occasionally change due to availability, seasonal conditions, supplier updates, or operational requirements.
Photographs are intended to illustrate the experiences offered. Actual facilities, vehicles, vessels, accommodations, and activity conditions may vary.
If a material difference affects a confirmed booking, we will make reasonable efforts to inform the customer.
14. Intellectual Property
All website content, including text, photographs, graphics, logos, branding elements, designs, and other materials, is owned by or licensed to Zenith Egypt unless otherwise stated.
You may not reproduce, modify, distribute, publish, or commercially use any website material without prior written permission.
Unauthorized use of our intellectual property may result in appropriate legal action.
15. Privacy and Personal Information
Zenith Egypt respects your privacy and handles personal information in connection with inquiries, reservations, payments, and customer support.
Information may be shared with relevant service providers when necessary to arrange and deliver your booking.
For further details about how personal information is collected, used, and protected, please read our Privacy Policy.
16. Limitation of Liability
Zenith Egypt will make reasonable efforts to provide the services described in your booking confirmation.
However, to the extent permitted by applicable law, Zenith Egypt shall not be responsible for losses arising from:
- Incorrect or incomplete information supplied by the customer.
- Failure to meet passport, visa, or entry requirements.
- Personal belongings lost, damaged, or left unattended.
- Delays or disruptions caused by circumstances beyond our reasonable control.
- Independent third-party services, except where responsibility cannot legally be excluded.
- Failure to follow safety instructions or reasonable guidance.
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.
17. Complaints and Customer Support
If you experience an issue during your booking or travel experience, please contact our team as soon as possible so we have an opportunity to assist.
We encourage customers to report concerns promptly, preferably while the relevant service is taking place, whenever practical.
You may contact us through:
Email: booking@ZenithEgypt.com
WhatsApp / Phone: +20 113 073 2646
Website: https://ZenithEgypt.com
We will make reasonable efforts to review and respond to complaints in a timely manner.
18. Links to Third-Party Websites
Our website may contain links to external websites or services operated by third parties.
These links are provided for convenience and informational purposes.
Zenith Egypt does not control the content, privacy practices, or availability of external websites and is not responsible for their policies or services.
Customers are encouraged to review the terms and privacy policies of third-party websites before using them.
19. Governing Law and Disputes
These Terms & Conditions shall be interpreted in accordance with the applicable laws of the Arab Republic of Egypt, subject to any mandatory consumer protection laws that may apply.
Any dispute arising in connection with our services should first be addressed through good-faith communication with Zenith Egypt.
Where a dispute cannot be resolved amicably, it shall be handled by the competent courts in accordance with applicable law.
20. Changes to These Terms
Zenith Egypt reserves the right to update or amend these Terms & Conditions when necessary.
Any changes will be published on this page with an updated revision date.
The version applicable to your booking will generally be the version in effect when your reservation is confirmed, together with any specific booking conditions agreed upon with you.
21. Contact Information
If you have any questions about these Terms & Conditions or our services, please contact us:
Zenith Egypt
Website: https://ZenithEgypt.com
Email: booking@ZenithEgypt.com
WhatsApp / Phone: +20 113 073 2646
Thank you for choosing Zenith Egypt. We look forward to helping you discover Egypt and create unforgettable travel experiences.