Privacy Policy

Last Updated: October 2026

At Zenith Egypt, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, contact our team, request a quotation, or book a tour or travel package with us.

By using our website or services, you acknowledge that you have read this Privacy Policy.

1. Who We Are

Zenith Egypt provides travel experiences and tourism services in Egypt, including day tours, multi-day holiday packages, Nile cruises, sightseeing activities, transportation, and related travel arrangements.

For questions about this Privacy Policy or how your personal information is handled, you can contact us:

Website: https://ZenithEgypt.com

Email: booking@ZenithEgypt.com

WhatsApp / Phone: +20 113 073 2646

2. Information We Collect

We may collect different types of personal information depending on how you interact with our website and services.

2.1 Personal and Contact Information

When you contact us, request a quotation, or make a booking, we may collect:

• Full name.
• Email address.
• Phone number.
• WhatsApp contact details.
• Country of residence or nationality, when relevant to your booking.
• Number of travelers.
• Preferred travel dates.
• Other information you voluntarily provide.

2.2 Booking and Travel Information

To arrange your travel services, we may collect:

• Tour or package selection.
• Booking reference and reservation details.
• Travel itinerary and accommodation preferences.
• Pickup and drop-off information.
• Passenger details required by service providers.
• Special requests or accessibility requirements.
• Passport or identification details when required by a specific service or applicable regulations.

We only request information that is reasonably necessary for the relevant booking or service.

2.3 Payment Information

When you make a payment, we may receive information such as:

• Payment amount and currency.
• Payment status.
• Transaction reference.
• Payment method.
• Billing information where required.

Online payments may be processed by independent payment providers.

Zenith Egypt does not intend to store complete payment card details or security codes on its website. Such information should be handled directly by the relevant payment provider through its secure payment system.

2.4 Technical and Website Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address.
• Browser type and version.
• Device type and operating system.
• Pages visited.
• Referring website.
• Date and time of visits.
• General website interaction and usage information.

This information helps us understand how visitors use our website and improve its performance and security.

3. How We Collect Your Information

We may collect personal information through:

• Booking and inquiry forms on our website.
• Email communications.
• WhatsApp conversations.
• Phone calls and other direct communications.
• Online payment services.
• Cookies and similar website technologies.
• Third-party booking or service platforms, where applicable.

You are responsible for ensuring that the information you provide is accurate and up to date.

4. How We Use Your Information

We use personal information for legitimate business and service-related purposes, including:

Booking and Reservation Management

• Processing booking requests.
• Confirming availability.
• Preparing travel itineraries.
• Arranging tours, cruises, accommodation, and transportation.
• Communicating booking updates and important travel information.

Customer Support

• Responding to questions and inquiries.
• Providing quotations and travel recommendations.
• Assisting with booking changes.
• Handling cancellations and refund requests.
• Resolving complaints and service-related issues.

Payments and Financial Administration

• Processing or coordinating payments.
• Confirming deposits and outstanding balances.
• Verifying transactions.
• Maintaining relevant financial and booking records.

Website Improvement and Security

• Understanding website traffic and visitor behavior.
• Improving website content and functionality.
• Identifying technical problems.
• Preventing fraudulent activity and unauthorized access.

Marketing Communications

Where permitted by applicable law, we may use your contact information to send travel updates, promotional offers, or information about our services.

You can request to stop receiving marketing communications at any time.

5. How We Share Your Information

Zenith Egypt does not sell your personal information to third parties.

However, we may share relevant information with trusted third parties when necessary to provide our services or fulfill legal obligations.

These parties may include:

Travel and Tourism Suppliers

• Hotels and accommodation providers.
• Nile cruise operators.
• Tour guides and local operators.
• Transportation companies.
• Airlines and railway operators.
• Activity and excursion providers.

We only share information reasonably necessary to arrange the requested services.

Payment Providers

Payment-related information may be processed by approved payment gateways, banks, or financial service providers to complete transactions and manage refunds.

Website and Technology Providers

We may use hosting companies, website maintenance providers, security services, analytics tools, and other technical providers to operate and improve our website.

Legal and Government Authorities

We may disclose personal information when required by applicable law, a valid legal request, or an authorized government or regulatory authority.

Where appropriate, we take reasonable steps to ensure that third parties receiving personal information handle it responsibly.

6. International Data Transfers

Some of our customers, suppliers, and technology providers may be located outside Egypt.

As a result, your personal information may be transferred to or processed in other countries when necessary to arrange your booking, process payments, provide customer support, or operate our website.

Where applicable, we will take reasonable steps to ensure that such transfers are handled in accordance with relevant data protection requirements.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience and understand website performance.

Cookies are small files stored on your device when you visit a website.

They may be used for:

• Essential website functionality.
• Remembering preferences.
• Website performance and analytics.
• Understanding visitor behavior.
• Marketing and advertising measurement, where applicable.

You can manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect some website features.

Where required by applicable law, we will request your consent before using non-essential cookies or similar tracking technologies.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The nature of your booking.
• Customer service requirements.
• Financial and accounting obligations.
• Legal and regulatory requirements.
• The resolution of disputes or claims.

When personal information is no longer needed, we will take reasonable steps to delete it or securely dispose of it, subject to applicable legal retention requirements.

9. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against:

• Unauthorized access.
• Accidental loss.
• Misuse or disclosure.
• Unauthorized alteration.
• Destruction.

However, no website, online communication method, or electronic storage system can be guaranteed to be completely secure.

We therefore encourage customers to avoid sending sensitive payment information or unnecessary identity documents through unsecured communication channels.

10. Your Privacy Rights

Depending on your location and the applicable data protection laws, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of personal information, where legally permitted.
• Object to certain uses of your information.
• Request restrictions on certain processing activities.
• Withdraw consent where processing is based on consent.
• Request information about how your personal data is used and shared.
• Opt out of marketing communications.

To exercise any applicable rights, please contact us using the details provided in this policy.

We may need to verify your identity before responding to certain requests.

Some information may need to be retained where required by law or necessary to fulfill an existing booking or resolve a legal claim.

11. Third-Party Websites

Our website may contain links to third-party websites, including travel platforms, payment providers, social media platforms, and external service providers.

These websites operate independently and may have their own privacy policies and data collection practices.

Zenith Egypt is not responsible for the privacy practices, security, or content of external websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

12. Children’s Privacy

Our website and booking services are intended for individuals making travel inquiries and reservations.

We do not knowingly collect personal information directly from children without appropriate authorization from a parent or legal guardian, where required by applicable law.

If a booking includes children, relevant information may be collected from the responsible adult when necessary to arrange the travel services.

If you believe a child has provided personal information to us without appropriate authorization, please contact us.

13. Marketing Communications

We may send promotional emails or travel-related updates where permitted by applicable law and, where required, with your consent.

You can unsubscribe from marketing emails using the unsubscribe link provided in the message or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still contact you regarding existing bookings, payments, important service updates, or other necessary administrative matters.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business operations, or applicable legal requirements.

Any changes will be published on this page with an updated revision date.

We encourage you to review this page periodically to stay informed about how your information is handled.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Zenith Egypt

Website: https://ZenithEgypt.com

Email: booking@ZenithEgypt.com

WhatsApp / Phone: +20 113 073 2646

We will make reasonable efforts to review and respond to privacy-related requests in a timely manner.

Your trust matters to us. Zenith Egypt is committed to treating your personal information responsibly and providing a safe and transparent travel booking experience.